Information on Shipping, Return Policy and Answers to Questions you might have

Shipping

I am a guy who likes the best quality when it comes to printing images, that’s why inspect every order upon shipping to you. If the print is not perfect, I will get a new one done! Poster are rolled up in cardboard tubes and canvas and metal prints are shipped in big cardboard boxes.
Prints should arrive about 2-3 weeks after purchasing, but If they take longer, I will personally inform you and let you know when you can expect your print to arrive.
Shipments are tracked and insured!

FREE SHIPPING ON ALL PRINTS IN EUROPE!!

Return policy

You have the ability to return your print for full refund. If you wish to return the product, all you have to do is to contact me via Email (steffen.eisenacher@gmail.com) and we can discuss further actions. A return is only possible 2 weeks after receiving the product and shipping will have to be paid by the buyer! 

  FREE SHIPPING ON ALL PRINTS IN EUROPE!!

 

FAQ's (Frequently asked questions)

 

Is there a mounting options included when purchasing a print?

For the posters there is no mounting included! For Canvas, Alu Dioabond and Gallery Print a mounting set is included!

CAN I GET A CUSTOM SIZED PRINT?

Of course, I love doing custom sizes! Contact me with your ideas.

DO I HAVE TO PAY SHIPPING?

Shipping is free in Europe, when you live in the United States, there will be a flat rate of $15.

DO YOU FRAME THE PRINTS / BOX THE CANVASSES?

Not yet, but I'm thinking of adding it to the shop in the near future!

WHERE SHOULD I GET MY PRINT FRAMED OR CANVAS BOXED?

There is a lot of opportunities, but I would suggest to use a small and local business.

HOW LONG UNTIL MY PRINT ARRIVES?

Usually around 2-3 weeks maximum. All shipment will be insured and tracked, so there is nothing for you to worry about!

MY PRINT LOOKS DIFFERENT TO WHAT I SAW ON MY PHONE / COMPUTER, WHY?

This is unfortunately something that happens quite often, as a lot of phones and computers use different colour scheme and brightness. My monitor is calibrated the way to be colour accurate with the printers of my print lab. What I always suggest, is to preview the photo on a few devices to get an idea of it! Either way your print will look awesome!!

WHERE DO YOU GET THE PRINTS DONE?

Unfortunately, as I don't have a print lab close to where I live I get them done online. I am in a cooperation with the print lab though. I have the prints send to me first, so that I can inspect them, only if everything is up to my standards, I will ship the print to you!

CAN I BUY THE DIGITAL FILE?

I am not offering any digital files on my website yet, but if you are interested, please contact me. Digital files are US$40 each!